In the book Five Dysfunctions of a Team Patrick Lencioni presents five principles that provide the foundation for a functional team. His first component of dysfunctional teams is “absence of trust”. His second is “fear of conflict”.
I agree that these two elements are required foundational elements for a team to be productive. I also believe that these two elements are so closely intertwined that one cannot necessarily be clearly placed in front of the other:
In order to trust each other, teams much feel comfortable engaging in disagreements and conflict; In order to engage in disagreements and conflict, teams must trust each other.
In the next couple posts, we’ll look at some very specific examples on how trust can be broken as well as ways to build trust.