Conveying sensitive messages

When conveying sensitive messages, taking the time beforehand to acknowledge our own mixed feelings, disappointments, anger, and the root reasons for them can help ensure that when we do deliver these types of messages that our intent and our non-verbal signals are originating from integrity and sincerity.

Too often in my own past, I have not done this and realized later that my anger or irritation was not directed toward the person I was communicating with.  In times, when I have taken the time to reflect, offenses toward others have been resolved - message delivery was more effective .

And, those unintended nuances were avoided.