In order to help get conversations and negotiations back on track, one tool to use is “I statements”. They keep the conversation moving while building trust. They give the other person the benefit of the doubt while being true to your perception.
We need air, food and water to live. We need disagreements for our professional and work relationships to thrive. Whether we use constructive or destructive behaviors and responses is the pivot point that determines whether these disagreements grow or damage the relationship.